Overview
Welcome to Rig Rescue. This Privacy Policy explains how Rig Rescue ("we," "our," or "us") collects, uses, discloses, and protects information about you when you use our mobile application and related web platform (collectively, the "Service").
Rig Rescue is an on-demand mechanic service platform that connects truck and vehicle owners with nearby certified mechanics. The Service is available to Drivers, Fleet Managers, Shop Owners, Mechanics, and platform Administrators (collectively, "Users").
By downloading, accessing, or using the Rig Rescue app or web platform, you agree to the collection and use of information as described in this Policy. If you do not agree with the terms of this Policy, please do not use the Service.
Who we are
Rig Rescue is operated by Robert Hartman ("Company," "we," "us"). For the purposes of applicable data protection law, the Company is the data controller responsible for your personal information.
Information we collect
The information we collect depends on your role within the platform. We collect information you provide directly, information generated by your use of the Service, and information from third-party services you connect.
| Category | Data collected | Who it applies to |
|---|---|---|
| Identity & profile | Full name, email address, phone number, profile photo, role (Driver / Mechanic / Fleet Manager / Shop Owner) | All users |
| Account credentials | Email address, hashed password, assigned login URL (for Fleet Managers and Shop Owners) | All users |
| Precise location | Real-time GPS coordinates (foreground and background), location history associated with active bookings | Drivers, Mechanics |
| Vehicle information | Truck/unit details, damage descriptions, uploaded photos of damages | Drivers |
| Financial information | Payment method details (processed and tokenized by Stripe — see §7), transaction history, wallet balance, budget allocations | Drivers, Fleet Managers, Shop Owners |
| Communications | In-app chat messages between Drivers, Mechanics, Fleet Managers, Shop Owners, and Admin | All users |
| Reviews & ratings | Star ratings and written reviews submitted after job completion | Drivers (submit), Mechanics (receive) |
| Business information | Shop name, mechanic roster, hourly rates, parts inventory data, order history | Shop Owners |
| Fleet information | Driver roster, driver budget allocations, job completion records | Fleet Managers |
| Device & usage data | Device type, OS version, app version, crash reports, feature usage analytics, IP address, push notification tokens | All users |
How we use your data
We use the information we collect for the following purposes:
| Purpose | Legal basis |
|---|---|
| To provide the Service — matching Drivers with nearby Mechanics, facilitating bookings, and processing payments | Performance of a contract |
| To verify identity and approve user profiles before platform access is granted | Performance of a contract; legal obligation |
| To enable real-time location tracking so Drivers can find mechanics and Fleet Managers can track their drivers | Performance of a contract; legitimate interest |
| To facilitate in-app communications between all user roles | Performance of a contract |
| To send transactional notifications — booking confirmations, payment receipts, status updates | Performance of a contract |
| To enable Fleet Managers to manage budgets, driver rosters, and job history | Performance of a contract; legitimate interest |
| To enable Shop Owners to manage mechanics, inventory, and order fulfilment | Performance of a contract; legitimate interest |
| To resolve disputes, investigate fraud, and enforce our Terms of Service | Legal obligation; legitimate interest |
| To improve platform performance, fix bugs, and develop new features | Legitimate interest |
| To comply with applicable laws, regulations, and lawful requests from authorities | Legal obligation |
We do not use your personal data for advertising or marketing to third parties, and we do not sell your data to data brokers or advertising networks.
Sharing your data
We do not sell, rent, or trade your personal information. We share data only in the limited circumstances described below.
Location data
Precise, real-time location data is central to how Rig Rescue works. We collect location data in the following ways:
Payments
All payment processing on the Rig Rescue platform is handled by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. We do not store your full card number, CVC, or bank account details on our servers.
When you add a payment method, your card details are transmitted directly to Stripe and tokenized. We receive and store only a token reference and the last four digits of your card for display purposes.
Stripe's privacy policy is available at stripe.com/privacy. By making or receiving payments through Rig Rescue, you also agree to Stripe's terms of service.
Communications
We send you communications that are necessary for the operation of the Service and, where you have opted in, optional updates and announcements.
| Communication type | Channel | Can opt out? |
|---|---|---|
| Booking confirmations and status updates | Push notification, in-app | No — service-critical |
| Payment receipts and transaction records | Push notification, email | No — service-critical |
| New booking requests (Mechanics) | Push notification | No — service-critical |
| Budget update requests (Fleet Managers) | Push notification, in-app | No — service-critical |
| Platform-wide announcements and feature updates | Push notification, email | Yes — manage in Settings |
| Account approval notifications | Email, in-app | No — service-critical |
In-app chat messages between Users are not read by us except as necessary for dispute resolution or when required by law.
Data retention
We retain your personal data for as long as your account is active or as needed to provide the Service. Below are the specific retention periods for different categories of data:
| Data category | Retention period |
|---|---|
| Account profile information | Duration of account + 30 days after deletion request |
| Completed booking records | 7 years (for financial and legal compliance) |
| Payment transaction records | 7 years (PCI-DSS and tax compliance) |
| Real-time location data (active sessions) | Duration of active booking only |
| Location history (associated with job records) | 7 years as part of the job record |
| In-app chat messages | 2 years after the associated booking is closed |
| Photos uploaded with bookings | Duration of account + 90 days after deletion |
| Reviews and ratings | Indefinite (part of public trust and safety record) |
| Device and usage analytics | 24 months |
Upon account deletion, we will anonymize or delete your personal data within 30 days, except where retention is required by law or needed to resolve outstanding disputes.
Your rights
Depending on your location, you may have the following rights regarding your personal data. We honor these rights for all Users in the United States, including rights established under the California Consumer Privacy Act (CCPA) and similar state laws.
To exercise any of these rights, email us at privacy@rigrescue.com with the subject line "Privacy Rights Request." We will verify your identity before processing the request and respond within 45 days.
Children's privacy
Rig Rescue is a professional service platform intended for use by adults in a commercial trucking context. The Service is not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or under 16 where required by applicable law).
If we become aware that we have collected personal information from a child under the applicable age without verified parental consent, we will take immediate steps to delete that information. If you believe a child has provided us with their information, please contact us at privacy@rigrescue.com.
Security
We take the security of your personal data seriously. Rig Rescue implements industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
All data transmitted between the app and our servers is encrypted using SSL/TLS. Authentication is handled via industry-standard OAuth protocols. Payment data is processed exclusively through Stripe's PCI-DSS Level 1 certified environment.
The Service targets 99.9% uptime. We maintain documented backup and recovery procedures to ensure data protection in the event of a system failure.
Third-party services
Rig Rescue integrates with the following third-party services to deliver core functionality. Each provider operates under its own privacy policy.
| Provider | Purpose | Data shared |
|---|---|---|
| Stripe, Inc. | Payment processing and merchant onboarding | Payment method details, transaction amounts, Shop Owner identity |
| Google Firebase | Backend infrastructure, real-time database, authentication, push notifications (FCM) | Device tokens, user IDs, app usage data |
| Google Maps Platform | Interactive map view, location geocoding, mechanic proximity display | Location coordinates during active sessions |
| Apple Push Notification Service (APNs) | Push notifications on iOS devices | Device tokens, notification payloads |
| SMTP provider (email) | Transactional emails — account approvals, booking receipts | Email address, name, notification content |
| Apple App Store / Google Play Store | App distribution and in-app purchase infrastructure | App Store account data per respective platform policies |
We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies before using the Service.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Send a push notification or email to all registered users describing the nature of the changes.
- Where required by law, obtain renewed consent before applying the changes to your data.
Your continued use of the Service after changes take effect constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you should discontinue use of the Service and request account deletion.
Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us using the contact details below.