Privacy Policy

Effective Date: July 1, 2026

This Privacy Policy explains how Cwaysapp collects, uses, stores, shares, and protects information when users access or use the Cwaysapp mobile application, website, and related services.

Cwaysapp provides video-based delivery instructions to help delivery drivers place packages at the correct doorstep, entrance, gate, apartment, office, or preferred drop-off location.

Important: Because video instructions may show parts of a home, building, entry point, or surroundings, users should avoid recording sensitive details, private individuals, security systems, access codes, or anything they do not want shared with authorized delivery personnel.

1. Information We Collect

Depending on how you use Cwaysapp, we may collect the following types of information:

Account Information: such as your name, email address, phone number, and account login details.
Delivery Information: such as your delivery address, apartment or unit details, preferred drop-off location, and delivery instructions.
Video Instructions: short video clips, generally around 10 to 20 seconds, recorded by you to help drivers find the correct delivery location.
Location and GPS Metadata: such as approximate or precise location information associated with your delivery address or recorded instructions, where enabled or required for service functionality.
Device and Log Data: such as device type, operating system, app version, IP address, timestamps, crash logs, and usage activity.
Support Communications: information you provide when contacting us for help, feedback, deletion requests, or technical support.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and improve Cwaysapp services.
To help authorized delivery drivers locate the correct delivery point.
To match delivery instructions with the correct delivery address or package.
To reduce missed, misplaced, delayed, or incorrectly delivered packages.
To provide customer support and respond to user requests.
To improve logistics efficiency and app performance.
To detect, prevent, and investigate fraud, misuse, unauthorized access, or security issues.
To comply with applicable legal, regulatory, or contractual obligations.

3. Lawful Basis for Processing

Where applicable, including in regions with privacy laws such as the GDPR, we process personal information based on one or more of the following legal grounds:

Consent: when you provide information or record video instructions for delivery purposes.
Performance of a Service: when processing is required to provide delivery instruction functionality.
Legitimate Business Interests: such as improving delivery accuracy, security, fraud prevention, and service reliability.
Legal Compliance: where processing is necessary to comply with laws, regulations, legal claims, or lawful requests.

4. How We Share Information

We do not sell your personal information. We may share information only when necessary to provide and protect the service, including with:

Authorized Delivery Partners: such as courier, logistics, or delivery providers, including providers like UPS, FedEx, Amazon, or other delivery partners, only where access is required for delivery fulfillment.
Assigned or Authorized Drivers: who may access relevant delivery instructions for deliveries assigned to them.
Service Providers: including hosting, cloud storage, analytics, security, infrastructure, communication, and technical support providers.
Legal or Safety Recipients: where disclosure is required by law, regulation, legal process, or to protect the rights, safety, or security of users, Cwaysapp, delivery partners, or the public.

5. Access Controls for Delivery Videos

We apply access controls designed to limit unnecessary exposure of delivery videos and related information. These controls may include:

Role-based access permissions.
Driver access limited to assigned or authorized deliveries.
Time-limited access to delivery videos where technically available.
Access logging, monitoring, and review for security purposes.

6. Data Retention

We retain personal information only for as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Video Instructions: may be automatically deleted after 90 days unless retention is required for support, security, legal, or operational reasons.
Metadata and Delivery Records: are retained only as necessary for delivery matching, support, security, fraud prevention, analytics, or legal compliance.
Deletion Requests: users may request deletion of their personal information, subject to legal, security, fraud prevention, or operational requirements.

7. Security Measures

We use reasonable administrative, technical, and organizational safeguards to protect personal information. These measures may include:

Encryption in transit and at rest where applicable.
Authentication and access control mechanisms.
Monitoring for unauthorized access or suspicious activity.
Security reviews and operational controls for service providers.

No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. User Choices and Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing activities.
Request a copy of your information in a portable format, where applicable.

To submit a request, contact us at support@cwaysapp.com or eaton.jake@cwaysapp.com.

9. Sensitive Content Warning

Video instructions may reveal sensitive details, including home layout, entry points, personal surroundings, building access routes, or nearby identifying information. Users should avoid recording:

People without their consent.
Security cameras, alarm panels, keys, locks, access codes, or gate codes.
Private documents, license plates, personal belongings, or sensitive surroundings.
Any content that is unlawful, unsafe, offensive, or unrelated to delivery instructions.

10. Children’s Privacy

Cwaysapp is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete such information.

11. International Data Transfers

Your information may be processed and stored in countries or regions other than where you live. Where required, we use appropriate safeguards designed to protect personal information when it is transferred internationally.

12. Incident Response

If we become aware of a data security incident affecting personal information, we will investigate promptly and take appropriate steps to contain and address the issue. Where legally required, we will notify affected users and/or applicable authorities.

13. Third-Party Services

Cwaysapp may rely on third-party services for hosting, cloud storage, analytics, notifications, customer support, security, and delivery coordination. These third parties may process information only as necessary to provide services to Cwaysapp and are expected to protect information according to applicable privacy and security obligations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Continued use of Cwaysapp after changes are posted means you acknowledge the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

Cwaysapp
Email: support@cwaysapp.com
Privacy Requests: eaton.jake@cwaysapp.com